Product Updates

Changelog

March 13, 2026

PDF Intelligence and Chat Telemetry Updates

March 13 ships LlamaParse-based PDF intelligence, retrieval routing upgrades, and richer chat telemetry/context capture.

Added

PDF intelligence pipeline: Added LlamaParse-based PDF parsing, stored parsed markdown, and side-by-side PDF/markdown preview in Data Sources.
Agent runtime observability/routing: Added retrieval path routing hooks and optional LangSmith tracing integration points.
Chat diagnostics: Added browser/session context capture and streaming response metrics for timing/throughput insights.
Help Center authoring: Added OG-style link previews with OG-title defaulting and converted entry sections to accordion interaction.

Fixed

Live preview controls: Added clear-state and clear-chat actions directly in widget live preview.
Markdown list normalization: Assistant responses now better normalize malformed inline ordered markers (for example 2..) into proper numbered lists.

March 12, 2026

Branding and Launcher Controls

New branding controls make launcher identity and setup ownership clearer for each agent.

Added

Agent logo controls: Upload a logo, fall back to business logo, or reset to default in one place.
Widget launcher icon options: Choose between Default, Agent logo, or a custom uploaded icon.

Changed

Agent configuration tabs: Setup is now organized into Setup, Agent Behaviour, and Publish.
Widget settings architecture: Large settings screens were split into smaller maintainable sections.

Landing Customization and Presets

Teams can now shape first impressions faster with custom landing copy, suggestion modes, and reusable presets.

Added

Landing copy controls: Customize welcome headline and subtext directly in settings.
Suggestion source mode: Switch how suggested prompts are generated for the landing experience.
Preset management: Save presets and compare responses to pick the best agent behavior.
Response type controls: Configure whether Related links and Recommendations appear in replies.

Fixed

Live preview sync: Landing customization now updates instantly in preview.
Suggestions input behavior: Space and newline typing is preserved while editing custom suggestions.
Custom suggestions field: The Custom suggestions (one per line) input is restored in Agent Behaviour.

Publish and Runtime Updates

Publishing now separates website and widget controls, with runtime behavior aligned to response type settings.

Added

Publish workspace split: Manage website and chat widget publishing in separate focused tabs.
Quick website link copy: Copy the live website URL directly from the publish view.
Response efficiency insights: See how many tokens are saved when optional response sections are disabled.

Changed

Allowed domains management: Website publish settings now include domain allowlist controls.
Runtime response shaping: Related links and follow-up suggestions are now shown or hidden based on your response type settings.

Help Center and Privacy UX

Help Center content and privacy policy behavior are now configurable and consistently available across chat surfaces.

Added

Help Center content types: Add link entries, Q&A entries, and plain text entries for assistant guidance.
In-chat Help Center drawer: Open context help from the composer book icon without leaving the chat.
Privacy policy link setting: Configure your privacy policy link directly in widget settings.

Changed

Shared runtime props: Help Center and privacy settings are now consistent in dashboard preview and widget embed.

Fixed

Privacy notice link rendering: The policy notice now renders as a real hyperlink only when a URL exists.

March 11, 2026

Order Preview and Intent Cards

Chat previews now show richer order context with structured intent cards for clearer customer conversations.

Added

Product-backed order preview: Order lookup previews now include product-level details for better context.
Structured order intent cards: Intent sections now support order cards for clearer response rendering.

Changed

Centralized intent section renderer: Intent rendering logic was unified to scale new card types more safely.

March 10, 2026

Commerce Capabilities and Preview Controls

Widget and agent settings now expose capability-level commerce controls with smarter, data-aware previews.

Added

Commerce capability toggles: Configure commerce capabilities directly in widget settings.
Per-capability store filters: Restrict commerce behavior by store at the capability level.
Data-aware preview states: Preview now adapts to configured commerce capabilities and mock data.

Changed

Preview identity alignment: Widget preview avatars now align with the active admin identity context.

Orders Management and Shopify Reliability

Orders workflows gained dedicated management UI and more reliable Shopify mutation and sync handling.

Added

Orders management page: Added orders table, detail modals, and operational actions in dashboard.
Shopify sync tooling: Added stronger callback-driven sync behavior for order updates.

Fixed

Refund workflow correctness: Enforced calculate-first flow and improved restock/status handling.
Cancel mutation compatibility: Updated refund argument handling for Shopify 2024-10 API behavior.
Partial GraphQL error handling: Shopify integration now tolerates partial failures more safely.

Inbox Admin Identity and Lifecycle Tracking

Agent chat threads now track admin participants and lifecycle actions more consistently across inbox flows.

Added

Admin identity in chat threads: Inbox now shows which admin is participating in agent conversations.
Conversation lifecycle tracking: Agent conversations now capture lifecycle state transitions.
Unarchive from archived view: Conversations can be restored directly from archived inbox screens.

Fixed

Outbound sender consistency: Admin sender identity is now enforced for outbound replies.

Dashboard Data and Marketplace Tables

Commerce dashboards now use live metrics and marketplace tables support grouping for faster analysis.

Added

Live commerce analytics: Dashboard analytics moved from mock values to live commerce-backed data.
Grouping-enabled marketplace tables: Marketplace data tables now support grouped views.

Changed

Sidebar information architecture: Navigation sections and channel account display were simplified.

March 9, 2026

Multilingual Agent Chat Controls

Agent setup now includes multilingual controls from onboarding through chat behavior and language support.

Added

Supported language configuration: Define which languages your agent can operate in.
Multilingual onboarding controls: Setup now includes language-aware onboarding options.
Multilingual chat controls: Agent chat behavior can be configured with multilingual rules.

Fixed

Active language labeling: UI now shows clearer active-language labels in chat experiences.
Welcome suggestion rendering: Suggestions render more reliably across language contexts.

Hosted Website Chat and Public API

Website chat management and public widget chat APIs were expanded to support hosted deployments.

Added

Hosted website chat controls: Dashboard now includes controls for hosted website chat behavior.
Public widget chat API: Added API support for public agent widget chat endpoints.

Changed

Branding preview polish: Organization branding previews were improved for higher-fidelity setup feedback.

Agent Instructions Authoring UX

Instruction authoring now supports templates, persistence, and loading states for smoother setup workflows.

Added

Persisted instructions: Agent instructions are now saved and restored reliably.
Template-based instruction UX: Teams can start from reusable instruction templates.
Assistant loading skeleton: Added loading skeletons for better perceived responsiveness while assistant content initializes.

Changed

Sidebar layout refinement: Dashboard sidebar spacing and structure were refined for readability.

RAG and Streaming Reliability

Retrieval and streaming behavior were hardened to improve response continuity under partial failures.

Changed

Streaming with memory: Agent graph responses now stream with memory-aware behavior.

Fixed

URL discovery and scraping stability: RAG URL ingestion became more fault-tolerant.
Non-fatal extraction failures: langextract errors no longer terminate processing flows.
Local worker routing: Local ingestion jobs now route reliably to local workers.
Ingest progress accounting: Context ingest progress totals were corrected.

March 8, 2026

Customer Import and Export Tools

Customer data operations now support import/export flows with selected-row export support.

Added

Customer import flow: Added customer import capability for bulk data onboarding.
Customer export flow: Added customer export capability for data extraction.
Selected-row export: Export now supports only selected rows when a filtered subset is needed.